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Home • Privacy Policy

This privacy policy (“Policy”) describes the information we collect, how it is used and shared, and your choices regarding this information. By submitting, or allowing a third person to submit, your personal information to Trident Charters LLC, a Florida limited liability company, or any parent, subsidiary or affiliate thereof (collectively, “Trident Charters”, also referred to as “we,” “us,” or a similar construction), you consent to our collection, use, and disclosure or sharing of your personal information as set forth in this Policy. If you do not agree with the terms of this Policy, please do not submit any personal information, or permit the same to be submitted, to us. This Policy is incorporated into, and is a part of, the Terms of Use (the “Terms”) located at TridentCharters.com/terms which govern the TridentCharters.com website, and related websites, platforms, mobile sites, applications, content, and products and services. Capitalized terms used in this Policy, but not defined in this Policy, have the meanings as defined in the Terms. Our liability from or arising out of this Policy or any breach hereof is subject to the general limits of liability and disclaimers stated in the Terms.

Scope

This Policy applies to all users of the Services, but excludes websites, mobile sites, applications, and products and services with separate privacy policies which do not incorporate this Policy. This Policy does not apply to third-party websites, mobile sites, applications, or products and services even if accessed via our Services. Personal information means information that identifies you as an individual, or that can be combined with readily available information to identify you as an individual. This Policy does not cover any information (such as anonymized or aggregated demographic information) which is not personally identifiable or financial information, or any ideas, suggestions, or comments you may submit about the Service (including without limitation User Content), which information we may use for any purposes in our sole discretion.

Updates

We reserve the right to change this Policy at any time. If we make any material changes to this Policy, we will post a new Policy on the Services and update the effective date set forth above. Therefore, we encourage you to check the effective date of this Policy whenever you visit the Website to see if it has been updated since your last visit. To the extent permitted under applicable law, by using Services after such notice, you consent to our updates to this policy.

The Information We Collect

The types of information we may collect and how we collect it include:

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In general, we collect information to allow you to use the Services, process your Account registration, authorize your payment, bill you, respond to your inquiries, communicate with you about the Services and other products and services, and maintain your Account with us.

  • If you register an Account, we may collect information about you and as necessary to create and/or maintain your Account, such as your name, address, email address, and other contact information, and your billing information, like your credit card number, CVV code, and expiration date, or ACH information including routing and account numbers.

  • In addition to the information described in this Policy, depending on the type of Account you have, as applicable, we may collect other personal information about you. Please review your Account Agreement (if applicable), especially the “Privacy” section, to understand what additional information we may collect.

  • We may collect information about your device and how you interact with our Services such as: IP address (or the DNS name associated with it), browser type, device location, unique device identifier, cookie data, associated identifying and usage information from your mobile phone, laptop, or other device, and other device information that you give us consent to access. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

  • To enable personalization and consistent experiences across products and devices for your Trident Charters accounts, we track and use visitor data. Visitor data includes name, email, role, permissions, business title, location, IP address, first login date, and visitor actions (e.g., saw a webinar, received an email, downloaded a whitepaper, etc.). 

  • We may collect other information with your consent, as may be described within the Services.

  • We may also collect your information from licensees, affiliates, partners, service providers, and independent third-party sources.

  • We may combine the information we collect with other information in our possession.

How We Use Your Information

With respect to the personal information Trident Charters collects from you, Trident Charters acts as the controller of your personal information. In this capacity, we only collect, use, share, store, or otherwise process your personal information when we have an appropriate basis. For example, we may process your personal information as necessary to provide the services you request, or to enforce or fulfill our obligations under our terms of use that apply to your engagement. Additionally, your personal information may be used for legitimate interests (e.g., providing and improving the products and services, communicating with you, and improving the user-experiences) if doing so is consistent with your rights and appropriate to the context, and to comply with legal obligations. We will retain your personal information so long as reasonably necessary to fulfill these purposes. Trident Charters also processes personal information under the direction of our customers. In those instances, Trident Charters acts as a processor of the personal information of our customer, the data controller. Trident Charters may share personal information with service providers, affiliates, contractors, and other third parties who help us perform services such as managing communications, administering this Site, or conducting our business. We permit these third parties to use personal information as needed to deliver services or comply with law. We will share personal information in the event we sell or transfer all or a portion of our business assets, such as during a merger, acquisition, liquidation, or bankruptcy. In limited cases, we may share information with other parties if appropriate to respond to your request or inquiry. We also may share personal information if we have a good faith belief doing so is necessary to comply with law, respond to a legitimate request from law enforcement or other government body, to protect our interests or the health and safety of others, or to enforce our terms of use for this Site and/or our products and services.

Information Sharing and Disclosure

We may share and disclose the information we collect as follows:

  • We may use your personal information in our development of new products and services which would then be shared with our clients and customers with the personal information anonymized, including products which allow Users to make selections based on performance metrics developed using personal information.

  • In addition to the uses and activities described in this Policy, depending on the type of Account you have, we may share and disclose other personal information we collect from or about you in other ways as specified in other documents provided by Trident Charters. Please review your Account Agreement, especially the “Privacy” section, to understand what additional information we may share and disclose.

  • We may share the information we collect with our parents, subsidiaries and affiliates.

  • We may share your personal information with our service providers and business partners, including our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:

    • Validation of appropriate registration for Accounts and use of the Services

    • Fraud prevention.

    • Payment processors and facilitators.

    • Cloud storage providers.

    • Marketing partners and marketing platform providers.

    • Data analytics providers.

    • Research partners, including those performing surveys or research projects in partnership with Trident Charters or on Trident Charters’ behalf.

    • Vendors that assist Trident Charters to enhance the security of the Services.

    • Consultants, lawyers, accountants, and other professional service providers.

Trident Charters may share your personal information with third parties in circumstances such as when it is necessary to provide the Services, fulfill a transaction you have requested, offer you personalized services, or in other circumstances that are permitted by law and consistent with the purposes for which we collected the information. If you register an Account, some of the information you supply may be shared with regulatory bodies and/or service providers we utilize to obtain personal information. Trident Charters may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety, security, legal or similar concerns. Trident Charters may disclose your personal information: in response to legal process (for example, a court order, search warrant or subpoena) or requests from law enforcement or regulatory authorities; in other circumstances in which Trident Charters believes the Services are being or have been used in violation of our policies, applicable law or otherwise in the commission of a crime; when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; or when necessary to protect the rights or property of Trident Charters or third parties. We may disclose or transfer your personal information in connection with a corporate transaction, proceeding, or reorganization involving the business activities for which the information is maintained. In the event that ownership of Trident Charters or its business was to change as a result of a merger, acquisition, asset sale or transfer to another company, your personal information may be shared or transferred. Trident Charters may share your information other than as described in this Policy if we notify you and you consent to the sharing.

How We Safeguard Your Information

We maintain reasonable and adequate technical, administrative, and physical security and confidentiality measures designed to help protect your personal information from unauthorized access or acquisition. We also require by contract (other than in an emergency situation) that third party services providers acting on our behalf or with whom we share your information also undertake to provide such security and confidentiality measures in accordance with industry standards.

Information Retention & Deletion

You may request deletion of your Account at any time by contacting us at support@TridentCharters.com. Following such request, Trident Charters deletes any information that we are not required to retain (such as information retained in connection with transactions). In certain circumstances, Trident Charters may be unable to delete your Account or information, such as if there is an outstanding credit on your Account or an unresolved claim or dispute. Trident Charters may also retain certain information if necessary for its legitimate business interests, such as information which has already been shared with others (in connection with transactions or otherwise), information which is not personally-identifiable data which we will use internally or in aggregate reports (as described in this Policy), as well as fraud prevention and enhancing users’ safety and security. For example, if Trident Charters suspends or terminates your Account because of unsafe behavior or security incidents, Trident Charters may retain certain information about that Account to prevent you from opening a new Trident Charters Account in the future.

Information Retention & Deletion

You may request that Trident Charters:

  • Provide a detailed explanation regarding the information Trident Charters has collected about you and how we use that information.

  • Receive a copy of the information Trident Charters has collected about you.

  • Request correction of any inaccurate information that Trident Charters has about you.

You can make these requests by contacting Trident Charters at support@TridentCharters.com. You can update the name, phone number, and email address associated with your Account within the administration section of your Account. Marketing Opt-Outs: You may opt out of receiving promotional emails from Trident Charters by contacting Trident Charters at support@TridentCharters.com. You may also opt out of receiving emails and other messages from Trident Charters by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as information about your Account. We may also provide methods of opting out through Account controls.

Cookies

Trident Charters uses cookies, content, and other technologies that are placed in the browser on your computer or mobile device, and can be used to help recognize you on our Services and improve the user experience. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to maintain session state and user identity. A persistent cookie remains on your hard drive for an extended period of time. We use persistent cookies and content to help remember user preferences and improve the user experience. You may be able to remove persistent cookies by following directions provided in your browser’s “help” file. You can control browser cookies through your browser’s settings. The use of cookies, web beacons, or similar technologies by content and ad network providers is subject to their own privacy policies, not ours.

Protection of Children

While the Services may be viewed by children, we do not wish to receive data from or about children. We encourage parents and guardians to monitor and supervise all Internet usage by children. No information should be submitted to, or posted at, the Services by visitors under 18 years of age without the consent of a parent or guardian.

Sales And Disclosures Of Personal Information For A Business Purpose

We may disclose your personal information to a third party for a business purpose or sell your personal information, subject to your right to opt-out of those sales. You have the right to direct us to not sell your personal information at any time (the right to “opt-out”). If you opt-in to personal information sales, you may opt-out of future sales at any time. To exercise your rights under this Section, you (or your authorized representative) should send your request as described in the “Contact Information” Section below. Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Contact Us

If you have questions or complaints regarding our Policy or practices, please contact us at support@TridentCharters.com.

Privacy Policy

Last Updated November 18, 2024

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